Abstract

This research aims to determine the influence of the effectiveness of the service system and service quality on organizational performance as well as the moderation provided by organizational culture at the Musi Rawas Regency Investment and One-Stop Integrated Services Service. The research method used is quantitative using service system effectiveness X1 and service quality X2 as independent variables, organizational performance Y as the dependent variable, and organizational culture Z as the moderating variable. The population used was 35 employees with a sampling technique, namely saturated samples. The results of this research are that the effectiveness of the service system influences the organizational performance of the Musi Rawas Regency Investment and One-Stop Integrated Services Service because tcount 6.008 > ttable 1.68957. The influence given is 0.781 or 78.1%. Service quality has no effect on the organizational performance of the Musi Rawas Regency Investment and One Stop Integrated Services Service because tcount is 0.773 < ttable 1.68957. Organizational culture is able to moderate the influence of service system effectiveness and service quality on organizational performance of the Musi Rawas Regency Investment and One Stop Integrated Services Service because the Fcount value is 28.315 > Ftable 3.27. The moderation given was 0.889 or 88.9%.